Emergency Assistance Plus
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Your Plan In Action

How It Works

Should a medical emergency derail your travel, EA+ has you covered no matter where you are. This is how it works.

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As a card-carrying member, you can breathe easy knowing that Emergency Assistance Plus—and all of its services—accompanies you wherever you go. Of course, that means you’re well protected should the unforeseen occur while you’re overseas; but those same services are applicable even when you’re taking a quick weekend getaway within the United States. In other words, if you or any plan-covered family member are hospitalized while traveling anywhere in the world, the EA+ team of dedicated specialists will be at the ready to make sure you’re well-cared for and that you get home safe.

Should a medical emergency occur, it’s imperative that you first call 911 or seek medical attention immediately. (EA+ will always be there for you, but it does not act as a first responder. Additionally, most EA+ services only take effect after you or your family member have been admitted to the hospital.*) Once you’re admitted, here’s what happens next:

  • Using the emergency phone numbers printed on the back of your EA+ membership ID card, call us.
  • You’ll receive intake forms from one of our U.S.-based assistance coordinators, which you and the hospital’s attending physician must fill out. These forms aren’t mere bureaucratic protocol. Instead, they ensure that we receive all the pertinent information to better understand your situation and your needs. Because of that, these forms must be completed and returned to us before we can provide any transportation services.
  • Once those forms are received, the EA+ Medical Director will review the paperwork, then consult with your attending physician to ensure that the hospital can provide the specific medical care that you need. Should we deem that you need to be transported to a different hospital, EA+ will make all the necessary arrangements, including reserving you a bed at the closest capable facility and lining up transportation to that new hospital. (If your situation requires immediate transfer to a different hospital and the admitting facility has already made those arrangements, we won’t interfere, as expediency is crucial in these instances.)
  • When the time comes for your discharge from the hospital, EA+ will arrange your transportation. If your condition has improved enough to return home, we’ll arrange and provide commercial airfare with as many as two nurse escorts, if necessary. Should you need additional medical care, and your condition doesn’t allow for commercial travel, we’ll provide for you an air ambulance (if deemed medically necessary) to a qualified rehabilitation center nearest your home.
  • If you experience a medical emergency while on a road trip and your condition prevents you and everyone else in your traveling party from driving your vehicle home, Emergency Assistance Plus will provide a family member, friend, or a professional driver with one-way, economy airfare to the location of your vehicle so that they can return your vehicle to your home.

*Visiting the Emergency Room does not qualify as being admitted.
The services outlined above represent the services of an EA+ Essential membership. You may be eligible for additional services, should you enroll in the EA+ Premier plan.

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Theresa & Francis G., New Jersey

The yearly cost for a family plan seems like a bargain after our experience.

“My husband became very ill in Monument Valley and was airlifted to New Mexico where he was hospitalized for 10 days. During his hospitalization EA+ reviewed his condition, made all flight plans for our travel home, and provided transportation to and from the airports. Most importantly, EA+ provided an experienced (and wonderful!) nurse escort to accompany my husband home. I cannot adequately express how reassuring it was to have the EA+ nurse caring for my husband during our journey home. She monitored his vitals and transported the IV medication he required for the first 48 hours at home. We will NEVER travel without EA+ again.”
Emergency Assistance Plus® (EA+®) is not insurance, it is a membership plan. This is only an outline of the plan’s features. Hospitalization (admitted as an inpatient) is a requirement to be eligible for some services. All services must be arranged and provided by EA+. Please read the EA+ Member Guide carefully to understand all the services available to you, as well as any rules and regulations. EA+ is only available to U.S. residents at this time and is not available to residents of New York. Washington state residents must be traveling more than 100 miles away from home to be eligible for EA+ services.